Data Migration Specialist (MS Excel Expert)

RepairDesk; Lahore; On-site; Confidential; Full time

Benefits offered by this job

Health Insurance

Provident Fund

Paid Leaves

Job summary

RepairDesk in Lahore, Pakistan, seeks a dedicated customer support professional to be the first point of contact for clients. You will diagnose and resolve basic technical issues, escalate complex problems, and ensure timely, clear communication with customers across chat, phone, and email channels.

Proficiency with Jira/Zoho for ticket tracking, plus strong MS Excel skills, will help you document issues, track progress, and deliver client-specific solutions while supporting business processes

Qualifications

• Bachelor's degree in CS/SE/IT required.
• Experience in a similar role and responsibilities preferred.
• Strong MS Excel understanding.
• Experience in data migration and conversions.
• Solid analytical skills and ability to propose client-specific solutions.
• Experience in documenting tests, managing, executing and reporting.

Responsibilities

• Provide first-line support via chat, calls and emails.
• Diagnose and resolve basic technical issues; escalate complex problems.
• Document customer concerns and track tickets using Jira/Zoho.
• Communicate promptly with customers to maintain satisfaction.

Skills

MS Excel

Analytical skills

Customer support

Ticketing systems

Education

Bachelors in CS/SE/IT

Tools

JIRA

Zoho

Job description

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

You will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.

You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently. Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.

Requirements

• Bachelor’s Degree (CS/SE/IT), preferably in a technical discipline
• Experience within a similar role with similar responsibilities
• Strong understanding of MS Excel.
• Strong understanding of data conversion work processes and deliverables
• Comprehensive analytical skills and the ability to formulate client-specific solutions.
• Experience in migrating/converting data
• Strong test documentation, management, execution and reporting skills.
• Strong ability to understand business processes and logic.

Benefits

• Health Insurance (IPD)- Self, Spouse & Children
• Maternity & Paternity Benefits
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)