Onsite IT Helpdesk Specialist

JBS Global - Jaffer Business Systems; Lahore; On-site; PKR 450,000 - 750,000; Full time

Job summary

JBS Customer Service, a unit of Jaffer Business Systems, is seeking an IT Helpdesk Support professional to provide first-line technical assistance. The role covers installation, maintenance, and troubleshooting of desktops, laptops, peripherals, software, and basic network connectivity to ensure smooth day-to-day operations.

The position is onsite in Lahore, Pakistan, full-time, and requires 1-2 years of helpdesk experience with strong communication skills to assist users effectively.

Qualifications

• BS in Computer Science or an equivalent degree.
• 1-2 years of experience in IT helpdesk or technical support.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, and scanners.
• Install, update, and resolve issues with software and business applications.
• Provide L1 network support, including cable crimping/coding, IP address configuration, and connectivity troubleshooting.
• Respond to user support requests promptly and resolve issues or elevate them where needed.
• Maintain records of support requests, resolutions, and IT equipment.
• Assist with new user setups, including hardware and software provisioning.

Skills

Hardware troubleshooting

Software troubleshooting

Printer & scanner support

L1 networking

Customer communication

Education

BS in Computer Science

Job description

JBS Customer Service, a unit of Jaffer Business Systems, is seeking an IT Helpdesk Support professional to provide first-line technical assistance. The role covers installation, maintenance, and troubleshooting of desktops, laptops, peripherals, software, and basic network connectivity to ensure smooth day-to-day operations.

The position is onsite in Lahore, Pakistan, full-time, and requires 1-2 years of helpdesk experience with strong communication skills to assist users effectively.