SaaS Customer Support Intern — Training & Troubleshooting

RepairDesk Inc.; Lahore; On-site; PKR 609,000 - 730,000; Part time

Benefits offered by this job

Health Insurance

Provident Fund

Paid Leaves

Profit/Stocks Sharing Plan

Job summary

RepairDesk Inc. is seeking an Intern - Customer Support in Lahore to join their team. You will be the first line of contact for customers via chat, email and phone, diagnose basic issues, and escalate more complex problems as needed.

This 3-month internship leads to a full-time opportunity. The role requires English communication, familiarity with JIRA/ZOHO, and a willingness to work 7 pm to 4 am PKT onsite at Jeff Heights, Gulberg III, Lahore.

Qualifications

• Bachelor’s CS/SE/IT or related field.
• Fresh to 6 months of experience in client communication.
• Outstanding written and verbal English communication skills.
• Proven experience of customer interaction via Live Chat, Email & Call.
• Experience using standard office software and web-based tools.

Responsibilities

• Serve as the first point of contact for customers via chat, calls, and emails.
• Diagnose and resolve basic technical issues; escalate complex problems.
• Document and track issues using JIRA/ZOHO, ensuring timely updates to customers.
• Provide remote software training and follow up to ensure usage of the product.
• Maintain knowledge of RepairDesk products and capabilities.

Skills

English communication

Problem solving

Multi-channel support

Customer-first attitude

Ability to manage multiple channels

Education

Bachelor’s CS/SE/IT or related

Tools

JIRA

ZOHO

MS Office

TeamViewer

RingCentral

Dropbox/Google Drive

Job description

RepairDesk Inc. is seeking an Intern - Customer Support in Lahore to join their team. You will be the first line of contact for customers via chat, email and phone, diagnose basic issues, and escalate more complex problems as needed.

This 3-month internship leads to a full-time opportunity. The role requires English communication, familiarity with JIRA/ZOHO, and a willingness to work 7 pm to 4 am PKT onsite at Jeff Heights, Gulberg III, Lahore.