Email Support Executive

Zameen Group; Lahore; On-site; PKR 279,000 - 446,400; Full time

Job summary

A leading property solutions company in Lahore seeks a Customer Support Specialist to manage customer queries efficiently and provide support on technical issues. The ideal candidate should have experience in a similar role and possess excellent communication and problem-solving skills. This position plays a crucial role in ensuring customer satisfaction and requires familiarity with help desk software and CRM systems.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Understanding of how CRM systems work.
• Familiarity with the industry is a plus.

Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Update our internal databases with information about technical issues.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.

Skills

Excellent communication

Problem-solving skills

Multi-tasking abilities

Patience

Tools

Help desk software

Remote support tools

CRM systems

Job description

Job Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales or Marketing teams
• Assist in training junior Customer Support Representatives

Job Requirements

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Familiarity with our industry is a plus

Location: Lahore