Email Support Executive

Zameen Group

Lahore

On-site

PKR 279,000 - 446,400

Full time

14 days+

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Job summary

A leading property solutions company in Lahore seeks a Customer Support Specialist to manage customer queries efficiently and provide support on technical issues. The ideal candidate should have experience in a similar role and possess excellent communication and problem-solving skills. This position plays a crucial role in ensuring customer satisfaction and requires familiarity with help desk software and CRM systems.

Qualifications

Experience as a Customer Support Specialist or similar CS role.
Understanding of how CRM systems work.
Familiarity with the industry is a plus.

Responsibilities

Respond to customer queries in a timely and accurate way, via email or chat.
Identify customer needs and help customers use specific features.
Update our internal databases with information about technical issues.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.

Skills

Excellent communication

Problem-solving skills

Multi-tasking abilities

Patience

Tools

Help desk software

Remote support tools

CRM systems

Job description

Job Responsibilities

Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales or Marketing teams
Assist in training junior Customer Support Representatives

Job Requirements