Customer Support Specialist - Lahore (Phone, Chat, Email)

Ecolink Pakistan; Gulberg; On-site; PKR 400,000 - 600,000; Full time

Job summary

Ecolink Pakistan in Lahore is seeking a Customer Service Representative to handle inquiries via phone, email, chat and social media, ensuring high-quality service.

The role requires a Bachelor's in Business Administration or equivalent, 0.5–1 year experience, and proficiency in MS Office and CRM software. You will document interactions, assist with orders, and collaborate with sales to resolve requests.

Qualifications

• Bachelor's in Business Administration or equivalent; intermediate accepted for experienced candidates.
• 0.5–1 year of practical customer service experience.
• Strong verbal and written English and local language.
• Proficiency with MS Office and CRM software.
• Patience, active listening and problem-solving under pressure.
• Effective multitasking and teamwork under time constraints.

Responsibilities

• Answer questions via phone, email, chat and social media about products, billing and orders.
• Address complaints promptly and professionally.
• Document interactions and follow-up actions in the CRM system.
• Escalate unresolved cases to a supervisor and monitor resolution.
• Inform clients about offerings, policies, promotions, and after-sales procedures.
• Follow up to ensure customer satisfaction and gather feedback.
• Identify recurring issues and report to management for improvement.
• Collaborate with sales and other departments to resolve requests.

Skills

Communication

Patience

Listening

Multitasking

Teamwork

Time management

Problem solving

Education

Bachelor's degree in Business Administration

Intermediate qualification accepted

Tools

CRM software

MS Office

Job description

Ecolink Pakistan in Lahore is seeking a Customer Service Representative to handle inquiries via phone, email, chat and social media, ensuring high-quality service.

The role requires a Bachelor's in Business Administration or equivalent, 0.5–1 year experience, and proficiency in MS Office and CRM software. You will document interactions, assist with orders, and collaborate with sales to resolve requests.