Customer Service Representative at Ecolink Pakistan – Lahore 2024

Ecolink Pakistan; Gulberg; In loco; PKR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

Ecolink Pakistan in Lahore is seeking a Customer Service Representative to handle inquiries via phone, email, chat and social media, ensuring high-quality service.

The role requires a Bachelor's in Business Administration or equivalent, 0.5–1 year experience, and proficiency in MS Office and CRM software. You will document interactions, assist with orders, and collaborate with sales to resolve requests.

Competenze

• Bachelor's in Business Administration or equivalent; intermediate accepted for experienced candidates.
• 0.5–1 year of practical customer service experience.
• Strong verbal and written English and local language.
• Proficiency with MS Office and CRM software.
• Patience, active listening and problem-solving under pressure.
• Effective multitasking and teamwork under time constraints.

Mansioni

• Answer questions via phone, email, chat and social media about products, billing and orders.
• Address complaints promptly and professionally.
• Document interactions and follow-up actions in the CRM system.
• Escalate unresolved cases to a supervisor and monitor resolution.
• Inform clients about offerings, policies, promotions, and after-sales procedures.
• Follow up to ensure customer satisfaction and gather feedback.
• Identify recurring issues and report to management for improvement.
• Collaborate with sales and other departments to resolve requests.

Conoscenze

Communication

Patience

Listening

Multitasking

Teamwork

Time management

Problem solving

Formazione

Bachelor's degree in Business Administration

Intermediate qualification accepted

Strumenti

CRM software

MS Office

Descrizione del lavoro

Join Ecolink Pakistan in Lahore as a Customer Service Representative. Full-time role handling queries via phone, email, chat, and social media.

Ecolink Pakistan, based in Gulberg 2, Lahore, seeks a courteous and professional Customer Service Representative to manage client inquiries and ensure a high-quality service experience.

Responsibilities

• Answer customer questions through phone, email, chat and social media regarding products, billing and orders.
• Address complaints and service problems promptly and with professionalism.
• Document all interactions, issues and follow-up actions accurately in the CRM system.
• Escalate unresolved or complex cases to a supervisor and monitor their resolution.
• Inform clients about company offerings, policies, promotions and after-sales procedures.
• Follow up after solutions are provided to confirm satisfaction and gather feedback.
• Identify recurring issues and report them to management for improvement.
• Collaborate with sales and other departments to find suitable solutions for customer requests.

Who Should Apply

• Graduates with a Bachelor's in Business Administration or equivalent; intermediate qualification accepted for experienced candidates.
• 0.5-1 year of practical experience in customer service, call centres or client support.
• Strong verbal and written communication skills in English and the local language.
• Proficiency with MS Office and CRM software.
• Patience, good listening, problem-solving abilities and composure under pressure.
• Effective multitasking, teamwork and time-management capabilities.
• Any customer service training or certification is an advantage.