Customer Service Representative Lahore

ClearPath Orthodontics Pvt Ltd; Lahore; On-site; PKR 446,000 - 725,000; Full time

Job summary

ClearPath Orthodontics Pvt Ltd in Lahore is seeking a Customer Service Representative to enhance customer interactions and drive sales. You’ll handle inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities include improving lead conversions from social media and websites, managing inbound and outbound calls, providing product information, and fostering lasting client relationships to help meet sales targets.

Qualifications

• Must have call center experience.
• Ability to handle customer complaints and inquiries.
• Proficiency in managing multiple tasks.

Responsibilities

• Improve lead conversion rates from social media, websites, WhatsApp, and BTL activities.
• Address and resolve customer complaints and issues effectively.
• Manage inbound and outbound calls proficiently.
• Conduct follow-up calls or emails to ensure customer satisfaction.
• Provide vital product information to customers.
• Foster and maintain lasting client relationships.
• Collaborate with team members to meet sales targets.

Skills

Call center experience

Customer complaints handling

Multitasking

Lead conversion from social media

Tools

CRM software

Job description

We are seeking a Customer Service Representative in Lahore to enhance our customer interactions and drive sales. You'll be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Improve lead conversion rates from social media, websites, WhatsApp, and BTL activities.
• Address and resolve customer complaints and issues effectively.
• Manage inbound and outbound calls proficiently.
• Conduct follow-up calls or emails to ensure customer satisfaction.
• Provide vital product information to customers.
• Foster and maintain lasting client relationships.
• Collaborate with team members to meet sales targets.

Requirements

• Must have call center experience.
• Ability to handle customer complaints and inquiries.
• Proficiency in managing multiple tasks.

Nice to have

• Experience with CRM software.
• Knowledge of product details and features.