Customer Experience Specialist

Pinnacle Business Solutions; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Job summary

Pinnacle Business Solutions in Karachi seeks a customer support specialist to handle inquiries across calls, email, and live chat, delivering accurate information and timely solutions.

The role requires 1–2 years in customer support, a Bachelor's degree in a related field, and strong English communication; you will maintain CRM records, coordinate with teams, and uphold service standards.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years of experience in Customer Support or Contact Centre.
• Excellent verbal and written English communication skills.
• Strong problem-solving and interpersonal skills.
• Customer-focused attitude with professional communication.
• Ability to handle multiple interactions and work under pressure.

Responsibilities

• Handle customer inquiries via calls, emails, live chat, and other channels.
• Provide accurate information and timely solutions to customer queries and concerns.
• Resolve complaints professionally while maintaining a positive customer experience.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and update the CRM system.
• Coordinate with relevant departments to resolve customer issues.
• Meet defined response times, service standards, and customer satisfaction targets.
• Escalate complex issues to the appropriate team or supervisor when required.

Skills

Verbal communication

Written communication

Education

Bachelor’s degree in Business/Marketing/Communications

Job description

Pinnacle Business Solutions in Karachi seeks a customer support specialist to handle inquiries across calls, email, and live chat, delivering accurate information and timely solutions.

The role requires 1–2 years in customer support, a Bachelor's degree in a related field, and strong English communication; you will maintain CRM records, coordinate with teams, and uphold service standards.