Email Support Specialist: Customer Success & Tech Help

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 446,400 - 669,600; Full time

Job summary

A leading media company in Lahore is seeking an experienced Customer Support Specialist to assist customers via email and chat. You will be responsible for addressing customer queries, providing solutions, and gathering feedback to improve our services. Ideal candidates should possess excellent communication skills and experience with help desk software. This role offers an opportunity to contribute to customer satisfaction and team performance.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Patience when handling tough cases.
• Familiarity with industry is a plus.

Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share with Product, Sales or Marketing teams.

Skills

Communication skills

Problem-solving skills

Multi-tasking abilities

CRM systems understanding

Tools

Help desk software

Remote support tools

Job description

A leading media company in Lahore is seeking an experienced Customer Support Specialist to assist customers via email and chat. You will be responsible for addressing customer queries, providing solutions, and gathering feedback to improve our services. Ideal candidates should possess excellent communication skills and experience with help desk software. This role offers an opportunity to contribute to customer satisfaction and team performance.