Customer Support Representative

Hurak Technologies; Lahore; In loco; PKR 420.000 - 660.000; Tempo pieno

Descrizione del lavoro

Hurak Technologies in Lahore invites applications for a Customer Support Representative to join on-site. You will handle queries, manage class bookings, certifications, and ensure end-to-end customer satisfaction with ownership of each interaction.

We value clear communication in English, a proactive service mindset, and the ability to resolve issues while maintaining a positive customer experience. Freshers welcome with relevant skills and dedication.

Competenze

• Bachelor's degree or relevant work experience.
• Proficiency in English, written and spoken.
• 1 year of experience or fresher applicants welcome.

Mansioni

• Handle queries, requests and complaints tactfully.
• Manage class bookings, exams, and certifications.
• Follow standard processes to provide solutions.
• Deliver customer service with end-to-end ownership.
• Improve customer engagement and experience.
• Overcome objections and handle pushback.

Conoscenze

English proficiency

Customer service

Formazione

Bachelor's degree

Descrizione del lavoro

*Excellent spoken and written English is a must.*

About Company

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.

Position Title:

Customer Support Representative

Timing:

12:30 PM to 9:30 PM.

Location:

DHA Phase 6, Lahore

Job Type:

On-Site

Responsibilities

• Handle Queries, Requests and Complaints from customers tactfully.
• Class management, Exam bookings, certifications and any other operational tasks.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer pushback.

Qualifications

• Bachelor's degree or relevant work experience
• Proficiency in English skills, both writing and verbal
• 1 or 1+ year of experience, Fresher’s can also apply.