Customer Support Executive

Navigator HR Consulting Solutions; Lahore; On-site; PKR 1,116,000 - 1,339,000; Full time

Job summary

Navigator HR Consulting Solutions is hiring a Customer Support Executive to join our Lahore team. The role requires 3–4 years of experience in customer service, with a focus on handling inquiries across phone, email, and chat.

Based in Model Town Lahore, this full-time in-person position involves coordinating shifts, managing timesheets and payroll, and guiding new workers through registration and compliance. Fluent English and strong communication are essential.

Qualifications

• 3–4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate with European clients and workers.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.

Responsibilities

• Respond to client and worker inquiries via phone, email, and chat promptly.
• Handle shifts scheduling, timesheets, payroll, and onboarding issues.
• Coordinate shift confirmations and manage last-minute changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams across Europe and Pakistan.

Skills

Fluent English

Communication skills

Interpersonal skills

Problem-solving

Multitasking

CRM systems

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Experience: 3-4 years preferred

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.

Candidate Requirements:

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems, MS Office, or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.
• Previous experience working with international teams or European clients would be a plus.