Onsite Customer Support (Lahore)

Profyd

Lahore

On-site

PKR 446,400 - 781,200

Full time

14 days+

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Benefits offered by this job

Performance-based incentives and bonuses

Monthly rewards for top performers

Clear career growth opportunities

Professional and supportive work environment

Medical benefits

Provident Fund

Job summary

Profyd is looking for a Customer Service Representative in Lahore to handle inquiries from international students and parents. This role involves responding to questions, maintaining CRM records, and ensuring exceptional support through various communication channels.

We offer a full-time position with both day and night shifts available. The job is suitable for graduates, and the salary ranges from PKR 40,000 to 70,000 per month based on experience. Join a professional and supportive environment with opportunities for growth.

Qualifications

Fresh graduates and undergraduates are encouraged to apply.
Willingness to work day or night shifts.

Responsibilities

Handle customer inquiries through calls, chat, WhatsApp, and other channels.
Understand customer needs and recommend tutoring services.
Convert leads into enrolments through effective communication.
Maintain positive relationships with parents and students.
Conduct regular follow-ups with leads and clients.
Resolve customer concerns and coordinate with teams.
Maintain accurate CRM records of leads and follow-ups.
Monitor customer feedback and report concerns.

Skills

Strong English communication skills (spoken & written)

Persuasion skills

Problem-solving skills

Analytical skills

Basic knowledge of Google Sheets and data entry

Education

Graduate or undergraduate

Tools

Google Sheets

Job description

Job Description

We are a fast-growing education support company based in Pakistan delivering online lessons to international students across the UK, USA, Canada, Ireland, Australia, and New Zealand. Our mission is to provide high-quality learning experiences through skilled educators and a strong customer support team. We value communication, performance, and growth.

Job Overview

We are hiring a professional customer service representative for our growing night and day shift team in Lahore. This role is ideal for candidates seeking customer service jobs in Lahore, customer support roles, customer care representative positions, and international customer support opportunities.

Role Summary

In this role you will communicate with international students and parents, respond to enquiries, provide information about tutoring services, and deliver excellent support via calls, chat, email, and WhatsApp. You will handle follow-ups, maintain CRM records, and coordinate with internal teams to ensure a smooth customer experience.

Key Responsibilities

Handle customer inquiries through calls, chat, WhatsApp, and other communication channels.
Understand customer needs and recommend suitable tutoring services.
Convert leads into enrolments through effective communication.
Maintain positive relationships with parents and students.
Conduct regular follow-ups with leads and existing clients.
Resolve customer concerns and coordinate with relevant teams when required.
Maintain accurate CRM records of leads, follow-ups, and interactions.
Monitor customer feedback and report important concerns to management.
Achieve monthly performance targets.

Job Specification

Requirements