Customer Support Representative

Propstar Technologies; Karachi Division; On-site; PKR 446,000 - 781,000; Full time

Benefits offered by this job

Performance incentives

Professional work environment

Career growth opportunities

Training and continuous learning

Job summary

Propstar Technologies is seeking a customer support professional to handle inquiries via calls and emails, delivering accurate solutions and timely follow-ups. The role emphasizes professionalism, calm handling of concerns, and a strong focus on customer satisfaction.

The candidate will engage with internal teams to resolve issues and maintain detailed records, contributing to an excellent service experience for clients across international markets. Prior BPO or call center experience is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Professional and customer-oriented attitude.
• Ability to remain calm and patient while handling customer concerns.
• Strong interpersonal and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Previous experience in customer support, call center, or BPO is a plus.

Responsibilities

• Respond to customer inquiries through calls, emails, and other support channels.
• Understand customer concerns and provide accurate solutions.
• Handle and resolve customer issues in a professional manner.
• Follow up on pending queries and ensure timely resolution.
• Maintain accurate records of customer interactions and support requests.
• Escalate complex issues to the relevant departments when required.
• Coordinate with internal teams to ensure a smooth customer experience.
• Maintain a high standard of customer satisfaction and service quality.

Skills

Communication skills

Problem solving

Customer handling

Interpersonal skills

Organizational skills

Work under pressure

Experience in support/bpo

Job description

Key Responsibilities

• Respond to customer inquiries through calls, emails, and other support channels
• Understand customer concerns and provide accurate solutions
• Handle and resolve customer issues in a professional manner
• Follow up on pending queries and ensure timely resolution
• Maintain accurate records of customer interactions and support requests
• Escalate complex issues to the relevant departments when required
• Coordinate with internal teams to ensure a smooth customer experience
• Maintain a high standard of customer satisfaction and service quality

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving and customer-handling abilities
• Professional and customer-oriented attitude
• Ability to remain calm and patient while handling customer concerns
• Strong interpersonal and organizational skills
• Ability to work effectively in a fast-paced environment
• Previous experience in customer support, call center, or BPO is a plus

What We Offer

• Performance-based incentives
• Supportive and professional work environment
• Career growth and development opportunities
• Training and continuous learning
• Exposure to international clients and markets