Customer Support Representative

Suavesol; Lahore; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Competitive market-based salary

Career growth opportunities

Paid leaves and company benefits

Job summary

Suavesol is seeking a Customer Support Executive with US experience to manage inbound and outbound interactions via phone, email, and chat from Lahore. You will provide professional support to USA-based customers, document interactions in the CRM, and escalate complex issues when required.

Ideal candidates have 3+ years in customer support, strong English communication, and the ability to work onsite in Lahore during USA business hours.

Qualifications

• 3+ years of experience in customer support or related roles.
• Experience with USA-based clients preferred.
• Excellent English verbal and written communication skills.

Responsibilities

• Handle inbound/outbound interactions via phone, email, and chat.
• Provide prompt, professional support to USA-based customers.
• Document interactions accurately in the CRM system.
• Escalate complex issues to relevant departments as needed.
• Adhere to SLAs and company policies; build strong customer relationships.
• Collaborate with internal teams to resolve issues quickly.

Skills

Customer service experience

Verbal communication

Active listening

Multitasking

Empathy

Tools

CRM systems

Job description

Customer Support Executive US experience

• Handle inbound and outbound customer interactions via phone, email, and chat.


• Provide prompt, professional, and accurate support to USA-based customers.


• Resolve customer inquiries, complaints, and issues while maintaining a high level of customer satisfaction.


• Document customer interactions accurately in the CRM system.


• Escalate complex issues to the relevant department when necessary.


• Follow company policies, quality standards, and service level agreements (SLAs).


• Build and maintain positive relationships with customers.


• Collaborate with internal teams to ensure timely issue resolution.

Requirements

• 3+ years of experience in Customer Support, Customer Service, Call Center, or a similar role.


• Experience working with USA-based clients/customers is preferred.


• Excellent verbal and written communication skills in English.


• Strong interpersonal and active listening skills.


• Ability to handle customer concerns professionally and empathetically.
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• Basic computer proficiency and familiarity with CRM systems is a plus.


• Strong problem-solving and multitasking abilities.


• Willingness to work onsite in Lahore during USA business hours.

Preferred Qualifications:

• Experience in BPO, IT Services, SaaS, or customer support for international clients.


• Ability to work in a fast-paced environment.

What We Offer:

• Competitive market-based salary.


• Professional and collaborative work environment.


• Career growth and learning opportunities.


• Paid leaves and company benefits as per policy.

Job Information

Industry IT Services Salary Market Competitive Work Experience 3+ years Positions 3 City Lahore State/Province Punjab Country Pakistan Zip/Postal Code 54000 Shift Night EST