Customer Support & Dispatch Specialist

SoftSquare; Lahore; On-site; PKR 600,000 - 800,000; Full time

Job summary

SoftSquare in Lahore seeks a Customer Support & Dispatch Specialist to assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving, and a customer-centric mindset are essential.

You will respond across channels, document interactions in CRM, and collaborate with teams to improve processes while staying updated on product changes.

Qualifications

• Diploma or Associate/Bachelor’s degree required.
• 1–2 years of customer service experience.
• Proficiency in CRM systems.
• Excellent verbal and written communication.
• Ability to resolve customer issues and multitask.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or elevate to the appropriate department when necessary.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.

Skills

CRM proficiency

Communication skills

Problem solving

Multitasking

Teamwork

Customer support software

Ticketing systems

Customer-focused attitude

Education

Diploma or Bachelor’s Degree

Tools

CRM software

Ticketing systems

Job description

Job Description

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Job Description

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Qualification

Diploma or Bachelor’s Degree

Experience

1-2 years

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or elevate to the appropriate department when necessary.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.

Requirements

• Diploma or Associate’s or Bachelor Degree
• 1-2 years of customer service experience
• Proficiency in CRM systems
• Strong communication skills (verbal and written)
• Ability to resolve customer issues
• Excellent problem-solving and multitasking abilities
• Familiarity with customer support software and ticketing systems
• Positive customer-focused attitude
• Ability to work independently and as part of a team
• Maintain professionalism in high-pressure situations