Customer Care Specialist (Spanish)

i2c Inc; Lahore; On-site; PKR 334,800 - 446,400; Full time

Job summary

i2c Inc is looking for a customer support representative to provide comprehensive support through calls and emails, manage customer complaints, and demonstrate domain expertise. Ideal candidates will have at least 1 year of call center experience, strong communication skills in Spanish, and be quality conscious. The role involves using a ticketing system and maintaining data, while also requiring flexibility for global clientele across different time zones.

Qualifications

• Minimum 1 year call center experience.

Responsibilities

• Provide customer support through inbound/outbound calls and emails.
• Handle customer concerns and escalate as necessary.
• Demonstrate domain knowledge and communicate accurately.
• Use ticketing system to maintain relevant data.
• Coordinate and follow up on customer inquiries.
• Take product and industry specific quizzes.
• Meet all performance metrics regularly.
• Share reports on daily performance.

Skills

Excellent communication skills in Spanish

Strong customer orientation

Good arithmetic and computing skills

Good analytical skills

Quality conscious with attention to details

Ability to perform under stress

Familiar with business applications

Readiness to maintain flexible timings

Education

Graduation

Job description

Responsibilities

• Provide customer support through inbound/outbound calls and emails to multiple clients.
• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalates as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
• Meet all performance metrics on a regular basis.
• Share reports on daily performance.

Education

Graduation

Experience

Minimum 1 year call center experience

Skills

• Excellent communication skills in Spanish.
• Strong customer orientation.
• Good arithmetic and computing skills.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to details.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.
• Readiness to maintain flexible timings to serve global clientele across different time zones.