Email Support Executive

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading media company in Lahore is seeking an experienced Customer Support Specialist to assist customers via email and chat. You will be responsible for addressing customer queries, providing solutions, and gathering feedback to improve our services. Ideal candidates should possess excellent communication skills and experience with help desk software. This role offers an opportunity to contribute to customer satisfaction and team performance.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Patience when handling tough cases.
• Familiarity with industry is a plus.

Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share with Product, Sales or Marketing teams.

Skills

Communication skills

Problem-solving skills

Multi-tasking abilities

CRM systems understanding

Tools

Help desk software

Remote support tools

Job description

Job Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales or Marketing teams
• Assist in training junior Customer Support Representatives

Job Requirements

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Familiarity with our industry is a plus

Location: Lahore