Customer Care Specialist - English

i2c Inc; Lahore; On-site; PKR 279,000 - 446,400; Full time

Job summary

i2c Inc is seeking customer service representatives in Lahore, Pakistan. The role involves handling customer concerns, demonstrating strong domain knowledge, and maintaining accurate data using ticketing systems. Ideal candidates will possess excellent communication skills in English, a strong customer orientation, and the ability to maintain flexible timings to cater to clients across various time zones. Attention to detail and the ability to perform under stress are crucial for this position.

Responsibilities

• Handle customer concerns/complaints in a courteous and professional manner.
• Demonstrate strong domain knowledge and communicate accurate information to customers.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders.
• Meet all performance metrics on a regular basis.
• Share reports on daily performance.

Skills

Excellent communication skills, both oral and written in English

Strong customer orientation

Good arithmetic and computing skills

Good analytical skills with an appetite for learning

Quality conscious with attention to details

Excellent interpersonal skills

Ability to perform under stress

Familiar with the use of business applications for routine operations

Readiness to maintain flexible timings

Job description

• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Meet all performance metrics on regular basis.
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
• Share reports on daily performance.

Skills

• Excellent communication skills, both oral and written in English.
• Strong customer orientation.
• Good arithmetic and computing skills.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to details.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.
• Readiness to maintain flexible timings to serve global clientele across different time zones.