Customer Support Officer (Bilingual – Spanish)

iSystems Ltd; Lahore; On-site; PKR 400,000 - 660,000; Full time

Job summary

iSystems Ltd is seeking a Customer Support Officer (Bilingual – Spanish) to deliver excellent support to customers through calls, emails, and chats in Spanish and English. The role focuses on resolving queries, maintaining accurate interaction records, and meeting performance KPIs.

The ideal candidate is fluent in Spanish and English, with prior customer support experience and strong communication, problem-solving, and multitasking abilities. Shifts and high-volume interactions are expected.

Qualifications

• Fluency in Spanish and English (spoken and written).
• Customer support experience preferred.
• Strong communication, problem-solving, and multitasking skills.
• Ability to work in shifts and handle high-volume interactions.

Responsibilities

• Provide customer support via calls, emails, and chats in both English and Spanish.
• Resolve customer queries, issues, and service requests promptly.
• Maintain accurate records of customer interactions.
• Escalate complex cases to relevant teams when needed.
• Ensure excellent customer experience and meet performance KPIs.

Skills

Bilingual Spanish-English

Communication skills

Problem-solving

Multitasking

Job description

The Customer Support Officer (Bilingual – Spanish) is responsible for delivering excellent support to customers through calls, emails, and chats in both Spanish and English. The role involves resolving queries, ensuring customer satisfaction, and maintaining accurate interaction records while meeting performance KPIs.

Responsibilities

• Provide customer support via calls, emails, and chats in both English and Spanish.
• Resolve customer queries, issues, and service requests promptly.
• Maintain accurate records of customer interactions.
• Escalate complex cases to relevant teams when needed.
• Ensure excellent customer experience and meet performance KPIs.

Requirements

• Fluency in Spanish and English (spoken and written).
• Previous customer support experience preferred.
• Strong communication, problem-solving, and multitasking skills.
• Ability to work in shifts and handle high-volume interactions.