Customer Support Officer

Hopeghospital; Karachi Division; On-site; PKR 480,000 - 720,000; Full time

Job summary

Hopeghospital in Karachi is seeking a Customer Support Officer to handle inquiries, provide product guidance, and maintain service records across remote channels. You will resolve complaints, escalate complex issues, and ensure timely, professional support while meeting customer service targets and contributing to positive experiences.

Strong English communication and CRM proficiency are required. The role emphasizes accurate information delivery, documentation, and a commitment to customer

Qualifications

• Excellent written and verbal communication.
• Strong customer service and interpersonal skills.
• Effective problem-solving and conflict resolution.
• CRM and helpdesk software knowledge.
• Time management and multitasking abilities.
• Professional English communication skills.

Responsibilities

• Respond to customer inquiries promptly.
• Resolve complaints professionally and efficiently.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Escalate complex issues when required.
• Follow up on unresolved customer concerns.
• Meet customer service performance targets.
• Ensure positive customer experiences consistently.

Skills

Written & verbal communication

Customer service

Interpersonal skills

Problem solving

CRM software

Time management

Job description

Customer Support Officer handles customer inquiries, resolves complaints, provides product guidance, maintains service records, coordinates solutions, and ensures timely, professional support across remote communication channels.

Responsibilities

• Respond to customer inquiries promptly.
• Resolve complaints professionally and efficiently.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Escalate complex issues when required.
• Follow up on unresolved customer concerns.
• Meet customer service performance targets.
• Ensure positive customer experiences consistently.

Required Skills

• Excellent written and verbal communication
• Strong customer service and interpersonal skills
• Effective problem-solving and conflict resolution
• CRM and helpdesk software knowledge
• Time management and multitasking abilities
• Professional English communication skills

Note: Salary depends on experience, skills, location, and is paid in local currency.