Spanish Customer Support Executive

Custodex Solutions; Lahore; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Leaves

Life Insurance

Transport

Job summary

Custodex Solutions, a Lahore-based BPO, seeks a Spanish Customer Support professional to assist customers with courteous, timely service while maintaining accuracy and professionalism. You will handle inquiries in Spanish, follow scripts, and collaborate with internal teams to resolve issues in a fast-paced environment.

Required are fluent Spanish, good English communication, and a customer-focused approach with empathy and active listening.

Qualifications

• Fluent spoken and written Spanish with strong comprehension and professional communication.
• Good command of English for internal communication, documentation, and process training.
• Customer-focused approach with patience, empathy, and effective active-listening skills.
• Ability to explain information clearly and handle challenging conversations calmly.
• Strong problem-solving, judgment, and escalation skills.
• Accurate data entry and confidence using CRM, ticketing, and office applications.
• Ability to follow scripts, workflows, quality standards, and confidentiality procedures.
• Reliable time management and ability to meet performance targets in a team-based support operation.
• Previous BPO, banking support, centre, or customer service experience is advantageous.

Responsibilities

• Handle customer inquiries and service requests in Spanish through approved support channels.
• Listen actively, identify customer needs, and provide accurate information based on company procedures.
• Resolve routine issues efficiently and escalate complex cases to the appropriate team.
• Record customer interactions, updates, and resolutions accurately in support systems.
• Maintain service quality, response-time, and customer-satisfaction standards.
• Protect customer information and follow banking-related confidentiality, compliance, and process requirements.
• Coordinate with internal departments to ensure timely follow-up and issue resolution.

Skills

Spanish fluency

English communication

Active listening

Problem solving

Data entry

Confidentiality

Tools

CRM software

Ticketing systems

Office applications

Job description

Job Description

Custodex Solutions is a Lahore-based BPO and outsourcing company providing customer support services to business clients. We are seeking a Spanish Customer Support professional to assist customers with clear, courteous, and timely service while maintaining high standards of accuracy and professionalism.

Key Responsibilities

• Handle customer inquiries and service requests in Spanish through approved support channels.
• Listen actively, identify customer needs, and provide accurate information based on company procedures.
• Resolve routine issues efficiently and escape complex or sensitive cases to the appropriate team.
• Record customer interactions, updates, and resolutions accurately in support systems.
• Maintain service quality, response-time, and customer-satisfaction standards.
• Protect customer information and follow banking-related confidentiality, compliance, and process requirements.
• Coordinate with internal departments to ensure timely follow-up and issue resolution.

The successful candidate will contribute to a dependable customer experience, represent client brands professionally, and support continuous improvement in a fast-paced BPO environment.

Job Specification

• Fluent spoken and written Spanish with strong comprehension and professional communication.
• Good command of English for internal communication, documentation, and process training.
• Customer-focused approach with patience, empathy, and effective active-listening skills.
• Ability to explain information clearly and handle challenging conversations calmly.
• Strong problem-solving, judgment, and escalation skills.
• Accurate data entry and confidence using CRM, ticketing, and office applications.
• Ability to follow scripts, workflows, quality standards, and confidentiality procedures.
• Reliable time management and ability to meet performance targets in a team-based support operation.
• Previous BPO, banking support, centre, or customer service experience is advantageous.

Job Rewards and Benefits

• Leaves
• Life Insurance
• Transport