Bilingual Technical Support Engineer (Spanish/English)

Motive; Pakistan; Vor Ort; PKR 1.000.000 - 1.800.000; Vollzeit

Zusammenfassung

Motive is seeking a Technical Support Engineer who can operate in both Spanish and English to support our SAAS platform. You will diagnose issues, guide customers, and collaborate with Engineering to resolve bugs using Jira.

Strong written communication and a proactive learning mindset are essential, with a focus on quality and timely resolutions. The role emphasizes in-depth root-cause analysis, familiarity with SQL/Python basics, and the ability to work with cross-functional teams across

Qualifikationen

• 2-3 years of experience in Customer Support, technical support, or software development
• Familiarity with the software development process and tools for a SAAS based product
• Candidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and excel
• The candidate should be able to perform an in-depth root cause analysis
• Basic knowledge of SQL and Python is a plus

Aufgaben

• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience
• Resolve support issues related to Motive's products
• Investigate the source of errors or bugs using the available data and tools; report inconsistencies and bugs to the Technical Lead/Engineering through Jira
• Assess the impact and prevalence of issues by analyzing the data to determine the root cause
• Utilize tools to modify erroneous user/driver data for resolving technical support issues
• Provide constructive feedback to Tier 1 agents for training purposes and assist with technical questions
• Build trusting relationships with customers by communicating openly and interactively over the phone, chat, and email

Kenntnisse

Bilingual Spanish/English

Root cause analysis

SQL basics

Python basics

SAAS familiarity

Technical support

Written communication

Tools

Jira

Jobbeschreibung

Motive is seeking a Technical Support Engineer who can operate in both Spanish and English to support our SAAS platform. You will diagnose issues, guide customers, and collaborate with Engineering to resolve bugs using Jira.

Strong written communication and a proactive learning mindset are essential, with a focus on quality and timely resolutions. The role emphasizes in-depth root-cause analysis, familiarity with SQL/Python basics, and the ability to work with cross-functional teams across