Spanish-Speaking Customer Care Specialist — Flexible Hours

i2c Inc; Lahore; On-site; PKR 334,800 - 446,400; Full time

Job summary

i2c Inc is looking for a customer support representative to provide comprehensive support through calls and emails, manage customer complaints, and demonstrate domain expertise. Ideal candidates will have at least 1 year of call center experience, strong communication skills in Spanish, and be quality conscious. The role involves using a ticketing system and maintaining data, while also requiring flexibility for global clientele across different time zones.

Qualifications

• Minimum 1 year call center experience.

Responsibilities

• Provide customer support through inbound/outbound calls and emails.
• Handle customer concerns and escalate as necessary.
• Demonstrate domain knowledge and communicate accurately.
• Use ticketing system to maintain relevant data.
• Coordinate and follow up on customer inquiries.
• Take product and industry specific quizzes.
• Meet all performance metrics regularly.
• Share reports on daily performance.

Skills

Excellent communication skills in Spanish

Strong customer orientation

Good arithmetic and computing skills

Good analytical skills

Quality conscious with attention to details

Ability to perform under stress

Familiar with business applications

Readiness to maintain flexible timings

Education

Graduation

Job description

i2c Inc is looking for a customer support representative to provide comprehensive support through calls and emails, manage customer complaints, and demonstrate domain expertise. Ideal candidates will have at least 1 year of call center experience, strong communication skills in Spanish, and be quality conscious. The role involves using a ticketing system and maintaining data, while also requiring flexibility for global clientele across different time zones.