Customer Support & Dispatch Specialist

SoftSquare; Lahore; On-site; PKR 350,000 - 480,000; Full time

Job summary

SoftSquare in Lahore, Pakistan is seeking a Customer Support & Dispatch Specialist to assist customers with inquiries, resolve issues, and ensure a positive experience.

You will respond via phone, email, chat or social media, document interactions in the CRM, and work with teams to improve processes while staying updated on product and service updates.

Qualifications

• Diploma or degree in a relevant field.
• 1–2 years of customer service experience is preferred.
• Proficiency with CRM and ticketing systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or escalate when needed.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Independence

Education

Diploma/Associate/Bachelor degree

Tools

CRM systems

Ticketing systems

Job description

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or escal
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.

Requirements

• Diploma or Associate’s or Bachelor Degree
• 1-2 years of customer service experience
• Proficiency in CRM systems
• Strong communication skills (verbal and written)
• Ability to resolve customer issues
• Excellent problem-solving and multitasking abilities
• Familiarity with customer support software and ticketing systems
• Positive customer-focused attitude
• Ability to work independently and as part of a team
• Maintain professionalism in high-pressure situations