Customer Services Representative (English Speaking) - Night Shift - On Site

Reall Time; Lahore; On-site; PKR 558,000 - 1,116,000; Full time

Job summary

ReallTime is hiring a Customer Services Representative (English Speaking) for the night shift. This on-site role in Lahore handles phone, email, and chat inquiries, resolves issues, and documents interactions in internal systems with a focus on customer satisfaction.

The ideal candidate has strong English communication, prior CSR experience, and is comfortable with night shifts and on-site presence in Lahore. Proficiency with CRM/ticketing tools and basic computer skills is required.

Qualifications

• Deliver high-quality customer service and maintain strong customer satisfaction and experience.
• Handle inquiries, resolve issues, and manage follow-ups.
• Experience working as a Customer Service Representative or in similar customer-facing roles.
• Strong English verbal and written communication skills.
• Comfort with night shift work and on-site presence in Lahore.
• Proficiency in using customer service software, ticketing systems, and basic computer applications.
• Problem-solving skills, attention to detail, and ability to stay composed under pressure.
• High school diploma or equivalent; additional education in business, communications, or related fields is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accurate information and timely resolution.
• Document interactions in internal systems and follow up to ensure satisfaction.
• Collaborate with other teams when needed and adhere to service standards.
• Maintain a professional, empathetic demeanor in every interaction.
• Night shift availability and consistent on-site attendance are essential.

Skills

Customer service

English proficiency

Night shift

On-site presence

Ticketing systems

Problem-solving

Attention to detail

Communication skills

Team collaboration

Education

High school diploma

Business/communications education (advantage)

Tools

CRM software

Ticketing systems

Basic computer apps

Job description

Company Description

ReallTime is dedicated to building customer loyalty by genuinely caring for each customer interaction. The team focuses on proactively anticipating customer needs and delivering customized, timely solutions with a personal touch. ReallTime emphasizes strong relationships, responsiveness, and high-quality service to create positive customer experiences. Team members join a customer-centric environment where thoughtful communication and problem-solving are highly valued.

Role Description

The Customer Services Representative (English Speaking) - Night Shift - On Site role is a full-time position based in Lahore. In this role, the representative responds to customer inquiries via phone, email, and chat, ensuring accurate information and timely resolution of issues. Day-to-day responsibilities include handling complaints, providing product or service information, documenting interactions in internal systems, and following up to ensure customer satisfaction. The representative collaborates with other teams when needed, adheres to established service standards, and maintains a professional, empathetic demeanor during every interaction. Night shift availability and consistent on-site attendance are essential for this role.

Qualifications

• Ability to deliver high-quality customer service and maintain strong customer satisfaction and experience.


• Skills in customer support, including handling inquiries, resolving issues, and managing follow-ups.


• Experience working as a Customer Service Representative or in similar customer-facing roles.


• Strong English verbal and written communication skills.


• Comfort with night shift work and on-site presence in Lahore.


• Proficiency in using customer service software, ticketing systems, and basic computer applications.


• Problem-solving skills, attention to detail, and the ability to stay composed under pressure.


• High school diploma or equivalent; additional education in business, communications, or related fields is an advantage.

Salary Range: 50K to 100K

Company Website: https://realltime.net

Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000