Night-Shift Customer Support Specialist (On-Site – Lahore)

ReallTime; Lahore; Presencial; PKR 558.000 - 1.116.000; Jornada completa

Descripción de la vacante

ReallTime is hiring a Customer Services Representative (English Speaking) for the night shift. This on-site role in Lahore handles phone, email, and chat inquiries, resolves issues, and documents interactions in internal systems with a focus on customer satisfaction.

The ideal candidate has strong English communication, prior CSR experience, and is comfortable with night shifts and on-site presence in Lahore. Proficiency with CRM/ticketing tools and basic computer skills is required.

Formación

• Deliver high-quality customer service and maintain strong customer satisfaction and experience.
• Handle inquiries, resolve issues, and manage follow-ups.
• Experience working as a Customer Service Representative or in similar customer-facing roles.
• Strong English verbal and written communication skills.
• Comfort with night shift work and on-site presence in Lahore.
• Proficiency in using customer service software, ticketing systems, and basic computer applications.
• Problem-solving skills, attention to detail, and ability to stay composed under pressure.
• High school diploma or equivalent; additional education in business, communications, or related fields is an advantage.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with accurate information and timely resolution.
• Document interactions in internal systems and follow up to ensure satisfaction.
• Collaborate with other teams when needed and adhere to service standards.
• Maintain a professional, empathetic demeanor in every interaction.
• Night shift availability and consistent on-site attendance are essential.

Conocimientos

Customer service

English proficiency

Night shift

On-site presence

Ticketing systems

Problem-solving

Attention to detail

Communication skills

Team collaboration

Educación

High school diploma

Business/communications education (advantage)

Herramientas

CRM software

Ticketing systems

Basic computer apps

Descripción del empleo

ReallTime is hiring a Customer Services Representative (English Speaking) for the night shift. This on-site role in Lahore handles phone, email, and chat inquiries, resolves issues, and documents interactions in internal systems with a focus on customer satisfaction.

The ideal candidate has strong English communication, prior CSR experience, and is comfortable with night shifts and on-site presence in Lahore. Proficiency with CRM/ticketing tools and basic computer skills is required.