Customer Service Specialist

Transpotech Services; Lahore; On-site; PKR 804,000 - 1,339,000; Full time

Benefits offered by this job

Medical Insurance

Provident fund

Life insurance

Annual increments

Training and development opportunities

Job summary

Transpotech Services in Lahore is seeking a dedicated Customer Service professional to ensure excellent service delivery for clients. You will be the main contact for customers and handle inquiries in a fast-paced office setting.

The role requires a Bachelor's degree, excellent English with US/UK accent, CRM experience, and strong multitasking abilities. Office-based position with incentives and career growth opportunities.

Qualifications

• Bachelor's degree or equivalent (from abroad preferred)
• Excellent spoken English with neutral US or British accent mandatory
• Experience in customer support roles (US experience preferable)
• Familiarity with CRMs and good computer skills

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to inquiries across channels.
• Acknowledge and resolve customer complaints.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions and feedback.
• Coordinate with team as necessary.
• Provide feedback on service process efficiency.
• Ensure customer satisfaction and professional support.

Skills

English proficiency

CRM experience

Multitasking

Typing speed

US/UK accent

Education

Bachelor's degree

Tools

CRMs

Job description

Location: DHA Phase 8, 45 - D, Lahore

Shift: Night shift (Rotational, 5 days a week)

Salary: upto 120k + incentives

This is an office-based role.

Position Overview:

Transpotech is seeking a dedicated Customer Service professional to join our team. This role is essential for ensuring excellent service delivery for our clients. You will be the key point of contact for customers and handling inquiries.

Role Responsibilities:

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complains.
• Knowing our service' inside and out so that you can answer questions.
• Processing orders, forms, applications and requests.
• Keep records of customer interactions, transaction, comments and complains.
• Communicating and coordinating with team as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements for the role:

• Bachelor's Degree or equivalent (from abroad preferred)
• Having Excellent spoken English skills and a neutral, US or British accent is MANDATORY.
• Foreign Exposure in English speaking countries is preferred
• Ability to multitask
• Familiarity and experience with CRMs
• Strong computer and typing expertise
• Experience working in Customer support roles (US experience is preferable)
• Excellent Spoken English skills with (US or British accent preferred)

What We Offer:

• Performance incentives.
• Medical Insurance
• Provident fund. (3%-7.5%)
• Life insurance. (500k)
• Monthly office activities and events.
• 12 PTO's
• Leaves encashment.
• Annual increments. (5-30 %)
• Training and professional development opportunities.