Customer Service Representativee

Fortuna Games OÜ; Saddar; On-site; PKR 446,000 - 725,000; Full time

Job summary

SOLARIS BPO PVT. LTD. is seeking a Customer Service Representative for a full-time, on-site role based in Rawalpindi.

You will respond to customer inquiries via phone and other channels, provide accurate information about products and services, and resolve issues professionally. Responsibilities include maintaining high standards of phone etiquette, documenting interactions in internal systems, and following established procedures to ensure consistent customer experiences.

Qualifications

• Strong customer support and customer service skills.
• Customer-first mindset with strong problem-solving abilities.
• Excellent phone etiquette and clear verbal communication.
• Basic computer literacy and experience with CRM or call center software.
• On-site in Rawalpindi on a full-time schedule; team collaboration encouraged.
• Prior experience in a call center, BPO, or customer service role preferred but not mandatory.

Responsibilities

• Respond to customer inquiries via phone and other channels.
• Provide accurate information about products and services and resolve issues promptly.
• Document interactions in internal systems and follow scripts when required.
• Collaborate with teammates and supervisors to meet performance targets.

Skills

Customer support

Customer service

Phone etiquette

Verbal communication

CRM software

Education

Secondary education or higher secondary

Tools

CRM software

Job description

Company Description SOLARIS BPO PVT. LTD. is a business process outsourcing company that focuses on delivering reliable, professional support services to its clients. The organization emphasizes efficiency, consistent performance, and high-quality customer interactions. Team members work in a structured environment with clear processes designed to enhance service delivery and client satisfaction. SOLARIS BPO PVT. LTD. values adaptability, strong communication, and a commitment to continuous improvement in all operational areas.
Role Description The Customer Service Representative role at SOLARIS BPO PVT. LTD. is a full-time, on-site position based in Rawalpindi. The individual in this role will respond to customer inquiries via phone and other communication channels, provide accurate information about products and services, and resolve issues in a timely and professional manner. Responsibilities include maintaining high standards of phone etiquette, documenting interactions in internal systems, and following established procedures to ensure consistent customer experiences. The role also involves collaborating with team members and supervisors to meet performance targets, contribute to customer satisfaction goals, and provide feedback that supports process improvement.
Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries and issues calmly and professionally.
• Focus on Customer Satisfaction and Customer Experience, demonstrating a customer-first mindset and problem-solving approach.
• Excellent Phone Etiquette and clear verbal communication skills for handling calls and providing information.
• Basic computer literacy and the ability to work with CRM or call center software.
• Good listening skills, attention to detail, and the ability to follow structured processes and scripts when required.
• Ability to work on-site in Rawalpindi on a full-time schedule and collaborate effectively in a team environment.
• Prior experience in a call center, BPO, or customer service role is preferred but not mandatory.
• Minimum education at secondary or higher secondary level; post-secondary qualifications are an advantage.