Customer Service Representative

Data Xsys; Saddar; On-site; PKR 335,000 - 469,000; Full time

Job summary

Data Xsys in Rawalpindi is hiring fresh Customer Service Representatives for an entry-level role focused on customer communication and client support. You will handle inquiries with professionalism and help clients resolve issues.

The job offers paid professional training, a supportive workplace, performance-based incentives, and clear paths for career growth within Data Xsys, with opportunities to work closely with teammates and senior staff.

Qualifications

• Strong English spoken and written communication required.
• Confident, courteous and customer-focused communication style.
• Active listening and basic problem-solving abilities.
• Able to understand customer needs and explain information clearly.
• Basic computer literacy and accurate data entry skills.
• Willingness to learn through structured training.
• Ability to meet team targets while maintaining service quality.
• Positive attitude, punctuality, teamwork and professional conduct.
• Ability to work from the Rawalpindi office and follow schedules.

Responsibilities

• Handle customer interactions in a polite, clear, and professional manner.
• Listen to customer needs and provide suitable information or assistance.
• Communicate confidently in English through voice or other approved channels.
• Record customer details and interaction outcomes accurately.
• Follow company procedures, quality standards, and performance targets.
• Participate actively in paid training and ongoing coaching sessions.
• Work collaboratively with team members to achieve customer service goals.

Skills

English communication

Active listening

Problem solving

Data entry

Teamwork

Customer focus

Basic computer literacy

Job description

Job Description

Data xsys, a marketing and advertising company based in Rawalpindi, is hiring fresh Customer Service Representatives for an entry-level customer communication and client support role.

The position includes paid professional training, a supportive workplace, performance-based incentives, and career growth opportunities.

Key responsibilities

• Handle customer interactions in a polite, clear, and professional manner.


• Listen to customer needs and provide suitable information or assistance.


• Communicate confidently in English through voice or other approved channels.


• Record customer details and interaction outcomes accurately.


• Follow company procedures, quality standards, and performance targets.


• Participate actively in paid training and ongoing coaching sessions.


• Work collaboratively with team members to achieve customer service goals.

Job Specification

• Good spoken and written English communication skills.


• Confident, courteous, and customer-focused communication style.


• Active listening and basic problem-solving abilities.


• Ability to understand customer needs and explain information clearly.


• Basic computer literacy and accurate data entry skills.


• Willingness to learn through structured professional training.


• Ability to meet team targets while maintaining service quality.


• Positive attitude, punctuality, teamwork, and professional conduct.


• Ability to work from the Rawalpindi office and follow assigned schedules.