Call Center Representative

Mazish Foods; Lahore; On-site; PKR 390,600 - 613,800; Full time

Benefits offered by this job

Health Insurance

Leaves

Communication

Job summary

Mazish Foods is seeking a Customer Support Representative to be the first point of contact for retail and B2B customers across Pakistan. You will handle inquiries, provide product information, resolve complaints, and coordinate with logistics and production teams to ensure timely dispatch.

The role emphasizes clear Urdu communication, strong problem-solving, and CRM usage in a fast-paced environment. Join a team focused on consistent quality and customer experience.

Qualifications

• Clear verbal communication in Urdu.
• Basic computer literacy: MS Office (Excel, Word).
• Experience using a CRM or order-entry system.
• Strong listening and problem-solving skills.
• Attention to detail for recording customer data and orders.
• Ability to work with logistics, production, and QA teams.
• Time management and handling high volumes while maintaining service.
• Professional phone etiquette and customer-first attitude.

Responsibilities

• Answer inbound customer calls and messages promptly and professionally; record details in the CRM or designated tracking system.
• Provide accurate product information, pricing, availability, and order status to retailers, distributors, and consumers.
• Register and resolve customer complaints or escalate to production, quality or sales teams when required; follow up until closure.
• Process basic order requests and coordinate with logistics and warehouse teams to ensure timely dispatch.
• Maintain updated logs of customer interactions, daily reports, and feedback for continuous service improvement.
• Work with quality assurance and production teams to relay customer feedback.

Skills

Verbal communication in Urdu

Basic computer literacy

CRM/order-entry experience

Active listening

Problem solving

Attention to detail

Cross-functional teamwork

Time management

Professional phone etiquette

Job description

Job Description

You will be the first point of contact for retail and B2B customers, handling order inquiries, product information requests, complaints, and coordination with distribution and production teams. This role supports delivering consistent product quality and excellent customer experience across Pakistan.

Key responsibilities:

• Answer inbound customer calls and messages promptly and professionally; record details in the CRM or designated tracking system.
• Provide accurate product information, pricing, availability, and order status to retailers, distributors, and consumers.
• Register and resolve customer complaints or escalated to production, quality or sales teams when required; follow up until closure.
• Process basic order requests and coordinate with logistics and warehouse teams to ensure timely dispatch.
• Maintain updated logs of customer interactions, daily reports, and feedback for continuous service improvement.
• Work with quality assurance and production teams to relay customer feedback.

Job Specification

• Clear verbal communication in Urdu
• Basic computer literacy: proficiency with MS Office (Excel, Word)
• Experience using a CRM or order-entry system
• Strong listening and problem-solving skills; able to de-escalate frustrated customers and document resolutions
• Attention to detail for recording customer data, order numbers, and follow-up actions
• Ability to work well within cross-functional teams (logistics, production, quality assurance)
• Time management and ability to handle high volumes while maintaining service quality
• Professional phone etiquette, patience, and a customer-first attitude

Job Rewards and Benefits

• Communication
• Health Insurance
• Leaves