On-Site Customer Experience Specialist — Rawalpindi

Fortuna Games OÜ

Saddar

On-site

PKR 446,000 - 725,000

Full time

3 days ago

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Job summary

SOLARIS BPO PVT. LTD. is seeking a Customer Service Representative for a full-time, on-site role based in Rawalpindi.

You will respond to customer inquiries via phone and other channels, provide accurate information about products and services, and resolve issues professionally. Responsibilities include maintaining high standards of phone etiquette, documenting interactions in internal systems, and following established procedures to ensure consistent customer experiences.

Qualifications

Strong customer support and customer service skills.
Customer-first mindset with strong problem-solving abilities.
Excellent phone etiquette and clear verbal communication.
Basic computer literacy and experience with CRM or call center software.
On-site in Rawalpindi on a full-time schedule; team collaboration encouraged.
Prior experience in a call center, BPO, or customer service role preferred but not mandatory.

Responsibilities

Respond to customer inquiries via phone and other channels.
Provide accurate information about products and services and resolve issues promptly.
Document interactions in internal systems and follow scripts when required.
Collaborate with teammates and supervisors to meet performance targets.