Customer Service Representative - TJ / 1897571

Recruit AI; Lahore; On-site; PKR 420,000 - 600,000; Full time

Job summary

Success Chaser Star is seeking a Customer Care Representative in Lahore to handle inquiries, resolve issues, and maintain positive relationships. You will work across channels, document interactions, and contribute to a high standard of service.

The ideal candidate has at least one year of experience, strong communication, and a practical knowledge of CRM systems like Salesforce. Join our collaborative team to support customers and drive retention.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and problem-solving abilities.
• Experience using CRM systems and data entry.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat using call center software and CRM tools.
• Provide accurate information about products, services, and policies, ensuring customers understand their options and solutions.
• Identify and resolve customer issues efficiently by applying problem-solving techniques and escalating complex matters when necessary.
• Maintain detailed and up-to-date records of customer interactions, issues, and resolutions using Salesforce CRM and other data entry tools.
• Collaborate with cross-functional teams to address customer needs and feedback, contributing to process improvements and enhanced service delivery.
• Manage multiple customer interactions simultaneously while remaining organized and prioritizing tasks effectively.
• Support customer retention initiatives by actively following up on customer concerns and ensuring satisfaction with services provided.
• Adhere to company guidelines and compliance standards during all customer interactions.
• Continuously improve product knowledge to better assist customers and contribute to training resources when appropriate.
• Contribute to a positive and professional team environment by sharing insights and best practices.

Skills

Communication

Problem-solving

Time management

Data entry

Tools

Salesforce CRM

Call center software

Job description

Our client Success Chaser Star is looking for a Customer Service Representative in Lahore, Wah Cantt

Success Chaser Star is seeking a dedicated Customer Care Representative to join our team. This role focuses on providing exceptional service by managing customer inquiries, resolving issues, and maintaining positive relationships. The ideal candidate has strong communication skills, problem-solving abilities, and a commitment to enhancing the customer experience. The position requires at least one year of relevant experience and involves working collaboratively within the customer support team without direct management Responsibilities

The Customer Care Representative uses their knowledge of company products and services to support customers effectively through various communication channels. They utilize CRM systems, such as Salesforce CRM, and call center software to document interactions, track customer issues, and ensure timely resolutions. Time management and data entry skills are essential for maintaining organized records and contributing to continuous improvement in the service process. This role is critical in driving customer satisfaction and retention for Success Chaser Star.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat using call center software and CRM tools.
• Provide accurate information about products, services, and policies, ensuring customers understand their options and solutions.
• Identify and resolve customer issues efficiently by applying problem-solving techniques and escalating complex matters when necessary.
• Maintain detailed and up-to-date records of customer interactions, issues, and resolutions using Salesforce CRM and other data entry tools.
• Collaborate with cross-functional teams to address customer needs and feedback, contributing to process improvements and enhanced service delivery.
• Manage multiple customer interactions simultaneously while remaining organized and prioritizing tasks effectively.
• Support customer retention initiatives by actively following up on customer concerns and ensuring satisfaction with services provided.
• Adhere to company guidelines and compliance standards during all customer interactions.
• Continuously improve product knowledge to better assist customers and contribute to training resources when appropriate.
• Contribute to a positive and professional team environment by sharing insights and best practices.