Customer Care Specialist - CRM & Issue Resolution

Recruit AI; Lahore; On-site; PKR 420,000 - 600,000; Full time

Job summary

Success Chaser Star is seeking a Customer Care Representative in Lahore to handle inquiries, resolve issues, and maintain positive relationships. You will work across channels, document interactions, and contribute to a high standard of service.

The ideal candidate has at least one year of experience, strong communication, and a practical knowledge of CRM systems like Salesforce. Join our collaborative team to support customers and drive retention.

Qualifications

• At least 1 year of customer service experience.
• Strong communication and problem-solving abilities.
• Experience using CRM systems and data entry.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat using call center software and CRM tools.
• Provide accurate information about products, services, and policies, ensuring customers understand their options and solutions.
• Identify and resolve customer issues efficiently by applying problem-solving techniques and escalating complex matters when necessary.
• Maintain detailed and up-to-date records of customer interactions, issues, and resolutions using Salesforce CRM and other data entry tools.
• Collaborate with cross-functional teams to address customer needs and feedback, contributing to process improvements and enhanced service delivery.
• Manage multiple customer interactions simultaneously while remaining organized and prioritizing tasks effectively.
• Support customer retention initiatives by actively following up on customer concerns and ensuring satisfaction with services provided.
• Adhere to company guidelines and compliance standards during all customer interactions.
• Continuously improve product knowledge to better assist customers and contribute to training resources when appropriate.
• Contribute to a positive and professional team environment by sharing insights and best practices.

Skills

Communication

Problem-solving

Time management

Data entry

Tools

Salesforce CRM

Call center software

Job description

Success Chaser Star is seeking a Customer Care Representative in Lahore to handle inquiries, resolve issues, and maintain positive relationships. You will work across channels, document interactions, and contribute to a high standard of service.

The ideal candidate has at least one year of experience, strong communication, and a practical knowledge of CRM systems like Salesforce. Join our collaborative team to support customers and drive retention.