Customer Service Representative And Business Development Executive – Admissions

SHELLSHIFT; Lahore; On-site; PKR 502,000 - 725,000; Full time

Job summary

SHELL SHIFT CO-WORKSPACE (SMC-PVT) LTD in Lahore is seeking a Customer Service Representative and Business Development Executive – Admissions. The role handles inquiries, explains courses and admission steps, and guides applicants through enrollment while maintaining positive learner relationships.

The ideal candidate communicates clearly in English and Urdu, manages multiple leads, updates CRM records, and collaborates with internal teams to support admissions targets and deliver a welcoming,

Qualifications

• Strong customer-facing skills including customer service, customer support and customer satisfaction.
• Experience in enhancing customer experience and working in customer service roles.
• Clear English and Urdu communication to explain admissions processes professionally.
• Ability to manage multiple inquiries, prioritize tasks, and maintain accurate admission records.

Responsibilities

• Handle inquiries from prospective students and provide clear information about courses and admissions.
• Support applicants through the enrollment process and maintain positive learner relationships.
• Track and follow up on leads and contribute to admission targets through outreach and presentations.
• Coordinate with internal teams and update records in admission and CRM systems.
• Prepare reports on admissions performance and ensure a welcoming, professional environment for visitors.

Skills

Customer service

Customer support

Customer satisfaction

English communication

Urdu communication

Multitasking

Office productivity tools

Education

Intermediate or Bachelor's degree

Tools

Microsoft Office

Job description

SHELL SHIFT CO-WORKSPACE (SMC-PVT) LTD is an IT-based vocational training institute that provides professional training in a variety of Languages and IT courses both in private capacity and in collaboration with government bodies such as NAVTTC. In addition to education and skills development, the organization delivers IT consultancy services, search engine optimization (SEO) solutions, and manages multiple software-related projects. The institute focuses on equipping learners with practical, industry-relevant skills to enhance their employability in the technology sector. Team members work in a dynamic environment that combines education, technology services, and client-focused project delivery.

Role Description

The Customer Service Representative and Business Development Executive – Admissions is a full-time, on-site role based in Lahore. The position involves handling inquiries from prospective students, providing clear information about courses and admission procedures, and supporting applicants throughout the enrollment process. The role includes maintaining positive relationships with learners, tracking and following up on leads, and contributing to admission targets through outreach activities and presentations. Daily tasks also involve coordinating with internal teams, updating records in admission and CRM systems, preparing reports on admissions performance, and ensuring a professional, welcoming environment for visitors. The individual will be expected to represent the institute’s values, support continuous improvement of the admissions process, and provide feedback on market trends and learner needs.

Qualifications

• Candidates should possess strong customer-facing skills including Customer Service, Customer Support, and Customer Satisfaction.
• Candidates should demonstrate experience in enhancing Customer Experience and working effectively in Customer Service Representative roles.
• Strong communication skills in English and Urdu, with the ability to explain admission processes clearly and professionally.
• Ability to manage multiple inquiries, prioritize tasks, and maintain accurate admission records and reports.
• Basic to intermediate IT literacy, including familiarity with office productivity tools and comfort working in a technology-focused environment.
• Prior experience in admissions, sales, business development, or education services is preferred but not mandatory.
• Minimum of an intermediate (FA/FSc) or bachelor’s degree in a relevant field; higher education is an advantage.
• Demonstrated ability to work on-site in Lahore, collaborate with diverse teams, and maintain a professional and inclusive attitude toward all learners.