Admissions & Customer Success Specialist – Lahore

SHELLSHIFT; Lahore; On-site; PKR 502,000 - 725,000; Full time

Job summary

SHELL SHIFT CO-WORKSPACE (SMC-PVT) LTD in Lahore is seeking a Customer Service Representative and Business Development Executive – Admissions. The role handles inquiries, explains courses and admission steps, and guides applicants through enrollment while maintaining positive learner relationships.

The ideal candidate communicates clearly in English and Urdu, manages multiple leads, updates CRM records, and collaborates with internal teams to support admissions targets and deliver a welcoming,

Qualifications

• Strong customer-facing skills including customer service, customer support and customer satisfaction.
• Experience in enhancing customer experience and working in customer service roles.
• Clear English and Urdu communication to explain admissions processes professionally.
• Ability to manage multiple inquiries, prioritize tasks, and maintain accurate admission records.

Responsibilities

• Handle inquiries from prospective students and provide clear information about courses and admissions.
• Support applicants through the enrollment process and maintain positive learner relationships.
• Track and follow up on leads and contribute to admission targets through outreach and presentations.
• Coordinate with internal teams and update records in admission and CRM systems.
• Prepare reports on admissions performance and ensure a welcoming, professional environment for visitors.

Skills

Customer service

Customer support

Customer satisfaction

English communication

Urdu communication

Multitasking

Office productivity tools

Education

Intermediate or Bachelor's degree

Tools

Microsoft Office

Job description

SHELL SHIFT CO-WORKSPACE (SMC-PVT) LTD in Lahore is seeking a Customer Service Representative and Business Development Executive – Admissions. The role handles inquiries, explains courses and admission steps, and guides applicants through enrollment while maintaining positive learner relationships.

The ideal candidate communicates clearly in English and Urdu, manages multiple leads, updates CRM records, and collaborates with internal teams to support admissions targets and deliver a welcoming,