Customer Support Representative

Sourcecode; Saddar; On-site; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Professional environment

Job summary

Source Code Academia in Rawalpindi is seeking a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling client inquiries, resolving issues, and ensuring a positive experience for students and clients interacting with our organization.

The position requires 1+ year of experience, strong communication skills, and the ability to manage multiple conversations while providing timely resolutions in a dynamic,

Qualifications

• 1+ year of experience in customer service or client support.
• Strong communication and interpersonal skills.
• Ability to manage multiple conversations and customer issues efficiently.
• Good problem-solving and conflict resolution skills.
• Basic knowledge of CRM systems and customer support tools is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist students and clients with information regarding courses, services, and processes.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and service requests.
• Coordinate with internal departments to ensure timely resolution of client concerns.
• Provide professional and courteous support to maintain high customer satisfaction.
• Follow up with clients to ensure their issues have been properly resolved.

Skills

Customer service

Communication skills

Teamwork

Problem solving

CRM systems

Tools

CRM systems

Email management

Job description

Bahria Town Phase 7 Rawalpindi · 3 People Applied · 2 days ago

Source Code Academiais looking for a professional and customer-focusedCustomer Service Representative (CSR)with1+ year of experienceto join our team. The ideal candidate will be responsible for handling client inquiries, resolving issues, and ensuring a positive experience for students and clients interacting with our organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms
• Assist students and clients with information regarding courses, services, and processes
• Resolve customer complaints and escalated complex issues when necessary
• Maintain accurate records of customer interactions and service requests
• Coordinate with internal departments to ensure timely resolution of client concerns
• Provide professional and courteous support to maintain high customer satisfaction
• Follow up with clients to ensure their issues have been properly resolved

Requirements

• 1+ year of experiencein Customer Service, Client Support, or a similar role
• Strong communication and interpersonal skills
• Ability to manage multiple conversations and customer issues efficiently
• Good problem-solving and conflict resolution skills
• Basic knowledge of CRM systems and customer support tools is preferred
• Professional attitude and ability to work in a team environment

What We Offer

• Competitive salary package
• Opportunity to work in a growing and dynamic organization
• Professional and supportive work environment

Job Type:Full-time
Work Location:In-person (Bahria Town Phase 7, Rawalpindi)

For more information:
www.sourcecode.academy

Job Type: Full-time

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Location:

Responsibilities

• See job overview above for full responsibilities details.