International Sales Representative

Fortune Academy of Real Estate; Karachi Division; On-site; PKR 446,000 - 893,000; Full time

Benefits offered by this job

Incentives & bonuses

Training & coaching

Supportive environment

International experience

Job summary

Fortune Academy is seeking an International Sales Specialist for our Karachi campus. This full-time, on-site role blends customer service, admissions, and sales to guide prospective students through enrollment.

You will handle inbound and outbound calls, answer questions about programs, tuition, schedules, scholarships, and the enrollment process, and maintain CRM records to ensure a seamless student experience.

Qualifications

• Experience in customer service, call center operations, admissions counseling, or business development is preferred.
• Excellent verbal and written communication in English.
• Able to handle inbound and outbound calls and follow up with warm leads.
• Experience with CRM systems and lead management tools.
• On-site role in Karachi; high school diploma required; Bachelor’s degree preferred.

Responsibilities

• Handle inbound and outbound calls and SMS to prospective and current students.
• Convert inquiries into enrollments and qualified sales opportunities.
• Maintain accurate student records in the CRM and coordinate with internal departments.
• Provide excellent customer service before, during, and after enrollment.
• Meet daily/monthly performance goals for call quality, follow-up, and enrollments.
• Support the enrollment process and ensure a seamless student experience.

Skills

Customer service

Sales

CRM systems

Communication skills

English proficiency

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Fortune Academy is a leading online education provider offering career-focused training in Real Estate, Healthcare, Environmental Health & Safety (EHS), Construction Safety, Home Inspection, and other professional industries. Founded in 1982, Fortune Academy has grown from a single classroom into a nationally recognized training organization serving students across South Carolina, North Carolina, Georgia, Texas, New York, and other regions through flexible online and instructor-led training.Over the past four decades, Fortune Academy has trained more than 550,000 professionals by delivering high-quality, practical education that prepares students for licensing, certification, and career advancement. We proudly partner with real estate associations, hospitals, construction companies, brokerage firms, educational institutions, and employers to provide industry-recognized training programs with outstanding student outcomes.

At Fortune Academy, we are passionate about helping individuals build successful careers while providing exceptional customer service throughout their educational journey.

• Role Description: The International Sales Specialist is a full-time, on-site position based in Karachi. This role combines customer service, admissions, and sales. You will be responsible for handling both inbound and outbound calls, assisting prospective and current students, and providing accurate information about Fortune Academy's programs, tuition, schedules, scholarships, and enrollment process. In addition to answering incoming inquiries, you will proactively contact warm leads who have expressed interest in our programs through our website, marketing campaigns, and partner referrals. Your goal will be to understand each prospective student's educational and career objectives, answer their questions, overcome objections, and guide them through the enrollment process. You will also:Follow up with prospective students via phone, email, and SMS.
• Convert inquiries into qualified and enrollment-ready students.
• Maintain accurate student records using CRM software.
• Coordinate with internal departments to ensure a seamless student experience.
• Provide excellent customer service before, during, and after enrollment.
• Meet daily and monthly performance goals related to call quality, follow-up, lead conversion, enrollments, and customer satisfaction.

This role is ideal for someone who enjoys speaking with people, is motivated by achieving goals, and takes pride in helping others build successful careers.

Qualifications

• Previous experience in customer service, call center operations, telesales, inside sales, admissions counseling, or business development is preferred.
• Strong sales and customer service skills with the ability to build rapport and earn customer trust.
• Proven ability to follow up with warm leads, overcome objections, and convert inquiries into enrollments or qualified sales opportunities.
• Excellent verbal and written communication skills in English.
• Confident speaking over the phone and comfortable handling both inbound and outbound calls.
• Experience working with CRM systems, call center software, and lead management tools.
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook), Google Workspace, email, and web-based applications.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Self-motivated, target-driven, and capable of working independently while contributing to a team environment.
• Professional attitude, positive mindset, and strong problem-solving skills.
• Ability to work full-time on-site in Karachi with reliability and punctuality.
• Previous experience in the education, healthcare, training, or professional services industry is an advantage.
• High school diploma or equivalent is required. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred but not required.

Work Schedule

• This is a full-time, on-site evening/night shift position.Applicants may choose one of the following permanent shifts:
• 5:00 PM – 2:00 AM (PKT)
• 6:00 PM – 3:00 AM (PKT)
• 7:00 PM – 4:00 AM (PKT)

Please note: Employees will select one shift at the time of hiring. We do not follow a rotating shift system. Once your shift has been assigned, it will remain your permanent shift unless otherwise agreed upon by management.

What We Offer

• Performance-based incentives and bonuses
• Professional training and ongoing coaching
• Friendly and supportive work environment
• Opportunity to work with an internationally recognized education provider