Customer Service Representative

infonexbpo; Rawalpindi Cantonment; On-site; PKR 279,000 - 446,400; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Holidays

Professional & Personal Development

Lucrative Bonus Plan

Yearly Increment & Growth Opportunities

Job summary

infonexbpo is seeking a dedicated Customer Service Representative (CSR) to join our team in Rawalpindi Cantonment, Pakistan. The CSR will be the primary point of contact for customers, ensuring inquiries are addressed promptly, issues resolved, and exceptional service delivered.

The ideal candidate will possess strong communication skills, a problem-solving attitude, and a willingness to work full-time during night hours. Benefits include competitive salary, paid time off, and professional development opportunities.

Qualifications

• High school diploma or equivalent; customer service qualifications are a plus.
• Previous experience in a customer service role preferred (3 to 6 months).
• Empathetic and patient demeanor, positive attitude.

Responsibilities

• Handle incoming calls from customers and address inquiries.
• Investigate and resolve customer issues to ensure satisfaction.
• Maintain updated knowledge of company products and services.
• Document customer interactions in the CRM system.
• Follow up on unresolved issues and escalate when necessary.
• Collect and relay customer feedback.
• Collaborate with team members to enhance customer experience.
• Ability to work full time at night (7pm - 5am).

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in using CRM software

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Overview

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. The ideal candidate will have strong communication skills, a problem‑solving attitude, and the ability to handle various customer interactions with professionalism and empathy.

Key Responsibilities

• Customer Interaction: Handle incoming calls from customers, addressing their inquiries and concerns promptly and accurately.
• Issue Resolution: Investigate and resolve customer issues or complaints, ensuring a high level of customer satisfaction.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and support.
• Record Keeping: Document customer interactions, issues, and resolutions in the company’s CRM system.
• Follow‑Up: Ensure follow‑up on unresolved issues and escalate complex cases to appropriate departments or supervisors.
• Feedback: Collect and relay customer feedback to help improve service and operational procedures.
• Collaboration: Work closely with team members and other departments to enhance the overall customer experience.
• Timing: Ability to work full time at night ( 7pm - 5am ).

Qualifications

• Education: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Experience: Previous experience in a customer service role is preferred (3 to 6 months).
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem‑solving abilities and attention to detail.
  • Proficiency in using CRM software and other customer service tools.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
• Attributes:
  • Empathetic and patient demeanor.
  • Positive attitude and willingness to go the extra mile for customers.
  • Adaptability and a willingness to learn and grow within the company.

Benefits

• Competitive Salary
• Paid Time Off and Holidays
• Professional & Personal Development
• Lucrative Bonus Plan
• Yearly Increment & Growth Opportunities