Chat Support Executive

Zameen Media Pvt. Ltd.

Lahore

On-site

PKR 334,800 - 558,000

Full time

14 days+

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Job summary

A tech company is seeking a Customer Support Specialist to provide timely response to customer queries and assist them in utilizing platform features. The role involves updating internal databases about customer issues, training junior representatives, and gathering feedback. The ideal candidate has experience in customer support, strong communication skills, and familiarity with help desk software. This position is based in Lahore, Pakistan.

Qualifications

Experience as a Customer Support Specialist or similar role.
Understanding of how CRM systems work is necessary.
Excellent communication and patience are critical.

Responsibilities

Respond to customer queries in a timely manner.
Update databases with technical issues and discussions.
Follow up with customers to resolve technical issues.

Skills

Customer Support Experience

Excellent Communication Skills

Problem-solving Skills

Multi-tasking Abilities

Tools

Help Desk Software

CRM Systems

Job description

Job Responsibilities

Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales or Marketing teams
Assist in training junior Customer Support Representatives

Job Requirements