Customer Service Representative

Premier NX; Lahore; On-site; PKR 279,000 - 446,000; Full time

Benefits offered by this job

Market competitive salary

Learning & Development

Provident Fund

EOBI

Life Insurance

Job summary

A leading customer service firm in Lahore is seeking a Customer Service Representative to assist customers with product information and service issues. Responsibilities include resolving complaints, maintaining records, and recommending solutions. Ideal candidates should possess strong problem-solving and multitasking skills. The position offers a market competitive salary, learning opportunities, and benefits.

Qualifications

• Understanding of products and services.
• Commitment to delivering high-quality service.
• Analytical approach to resolving customer issues.
• Ability to de-escalate conflicts effectively.
• Aptitude for interpreting data and customer needs.
• Strong capacity to manage multiple tasks simultaneously.

Responsibilities

• Provide product and service information and resolve issues.
• Assist customers by answering questions and suggesting solutions.
• Open customer accounts and maintain records.
• Clarify customer complaints and determine problem causes.
• Process customer adjustments for financial accounts.
• Recommend products or services by analyzing customer needs.
• Collects information and analyzes needs to suggest potential products or services.
• Compiles product or service reports from customer information.
• Contributes to team effort by achieving related results.

Skills

Product knowledge

Quality focus

Problem solving

Resolving conflict

Analyzing information

Multi-tasking

Job description

About the job Customer Service Representative

Key Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Product knowledge
• Quality focus
• Problem solving
• Resolving conflict
• Analyzing information
• Multi-tasking

What We Offer

• Market competitive salary
• Learning & Development
• Provident Fund
• EOBI
• Life Insurance

Location: NASTP, Lahore
Timing: 9:00am – 06:00pm (US Timings)