Customer Support Executive

mpsp; Lahore; On-site; PKR 223,200 - 390,600; Full time

Benefits offered by this job

Punctuality Bonus

Commissions/Incentives

Leave Encashment

Umrah

Job summary

mpsp is seeking a dedicated Customer Support professional in Lahore, Pakistan to resolve various customer inquiries relating to billing and payments. The ideal candidate should have excellent English communication skills and a problem-solving attitude, ensuring customer satisfaction and working effectively in a team.

This full-time role offers various perks such as a punctuality bonus, commissions, and leave encashment. Candidates with 2-3 years of relevant experience are encouraged to apply.

Qualifications

• Must have 2 to 3 years of experience in customer support.
• Able to work effectively in a team setting.
• Proficient in professional communication.

Responsibilities

• Resolve a variety of customer inquiries from billing to payment collections.
• Investigate and process customer inquiries promptly.
• Collaborate with cross-functional teams to address customer complaints.

Skills

Excellent command on spoken English

End to End Sales

Customer Satisfaction Management

Education

Bachelor's Degree

Job description

Customer Support Apply Before: Aug 30, 2026

Job Description

You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust.

We are looking for someone who:

• Must have excellent command on spoken English and can professionally comprehend and resolve customer issues.
• Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly.
• Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives.
• Embraces teamwork and is willing to go the extra mile for his/her team's success.
• Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

Required Skills:

• End to End Sales
• Customer Satisfaction Management
• Total Positions: 01
• Job Shift: Second Shift (1:00 PM - 9:00 PM)
• Job Type: Full Time/Permanent
• Job Location: Lahore, Pakistan
• Gender: Male/Female
• Work Mode: Onsite
• Minimum Education: Bachelor's Degree
• Career Level: Experienced Professional
• Experience: 02 to 03 Years

Perks and Benefits:

• Punctuality Bonus
• Commissions/Incentives
• Leave Encashment
• Umrah

MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.