Customer Service Representative

LDP Logistics; Karachi Division; On-site; PKR 446,400 - 613,800; Full time

Job summary

A logistics firm in Karachi is seeking a Customer Service Representative. The role requires handling customer inquiries through various channels while ensuring satisfaction. Suitable candidates should have 1 to 2 years of experience and possess strong English communication skills. Basic knowledge of CRM systems is a plus. This is a full-time position with hours from 9 PM to 6 AM (Pacific Time) from Monday to Friday.

Qualifications

• 1 to 2 years of customer service experience required.
• Strong command in English verbal and written communication skills.
• Basic computer knowledge is important.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve customer issues professionally and efficiently.
• Maintain accurate customer records.
• Coordinate with internal teams to ensure customer satisfaction.

Skills

Customer-focused attitude

Problem-solving skills

English communication skills

Tools

CRM software

Job description

Overview

Experience Required: 1 to 2 years

Location: Karachi (Onsite)

Employment Type: Full-time

Timings: 9 PM TO 6 AM (Pacific Time zone) (Mon - Fri)

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Resolve customer issues professionally and efficiently
• Maintain accurate customer records
• Coordinate with internal teams to ensure customer satisfaction

Requirements

• 1 to 2 years of customer service experience
• Strong command in English verbal and written communication skills both.
• Customer-focused attitude, negotiation and problem-solving skills
• Basic computer and CRM knowledge