Customer Service Representative

CCI Market Intelligence; Karachi Division; On-site; PKR 1,451,000 - 1,674,000; Full time

Benefits offered by this job

Fuel allowance

Mobile allowance

Internet allowance

Medical coverage

Provident Fund

Job summary

CCI Market Intelligence is seeking a Customer Service Representative for our Karachi office. The role focuses on providing efficient business support to distributors and end-user customers, addressing administrative, logistic, and commercial issues.

You will handle quotations, orders, payments, and post-sales activities, aiming to deliver a great customer experience while coordinating with Sales and Supply Chain teams.

Qualifications

• Strong verbal and written English communication skills.
• Experience with CRM and SAP tools is an advantage.
• Ability to multitask and stay organized in a fast-moving environment.
• Attention to detail and sense of responsibility.

Responsibilities

• Communicate with customers, partners and internal stakeholders clearly and professionally.
• Manage quotations and the order handling process from booking to delivery.
• Monitor payment collection and ensure timely fulfilment.
• Assist customers with inquiries and requests to ensure a great experience.
• Handle post-sales activities like claims and returns with a solution-focused approach.
• Spot patterns in feedback or processes and suggest improvements.
• Collaborate with teammates and other departments to resolve issues efficiently.

Skills

English communication

MS Office

CRM

Problem-solving

Multitasking

Attention to detail

Tools

CRM

SAP

Job description

Position: Customer Service Representative

Timings: 9:00 AM – 6:00 PM, (Mon to Fri)

Salary Range: PKR 130K - 150K (Depending on the experience)

Other Benefits: Fuel, Mobile, Internet Allowances, Medical Coverage & PF

Job Type Contract: 1 year, it can be expanded according to your performance

We are looking for a Customer Service Representative for our client position at the Karachi office.

Your main role is to ensure smooth, efficient, and accurate business support both externally to distributors and direct end-user customers with administrative, logistic, and commercial issues, as well as internally to the other departments and Sales Units.

What You’ll Be Doing:

• Effectively communicating with Customers/Partners as well as internal stakeholders (Sales team, Supply Chain, etc)
• Handling quotations and managing Order handling process from booking to goods delivery
• Monitoring payment collection process fulfilment
• Helping customers with different inquiries, issues, and requests — always aiming for a great experience
• Managing Post Sales activities (claims, returns, etc) with a solution-focused approach
• Spotting patterns in customer feedback or internal processes and sharing ideas for improvement
• Working closely with your teammates and other departments to share the best practices and knowledge or to resolve issues quickly

What We’re Looking For:

• Strong verbal and written English communication skills
• Computer skills (email, MS Office, CRM and SAP tools is advantage)
• A natural problem-solver with a positive, can-do attitude
• Ability to multitask and stay organized in a fast-moving environment
• Team player who enjoys collaborating and supporting others
• Attention to detail and a sense of responsibility