Customer Support Executive

ChatPandas, Inc.; Lahore; On-site; PKR 279,000 - 469,000; Full time

Job summary

ChatPandas, Inc. in Lahore is seeking a Customer Service Representative to handle inquiries via phone, email, or chat in a professional and timely manner, while providing accurate product and service information.

You will resolve complaints with patience, escalate complex issues to the appropriate department, and maintain in-depth knowledge of our offerings. The role requires 1 year of related experience, strong communication skills, and basic English, with onsite work at GITMIT Co-Working

Qualifications

• 1 year of experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of inquiries.
• Excellent written and verbal communication skills.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.

Responsibilities

• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Skills

Customer service

Communication skills

English basics

CS software usage

Education

High school diploma or equivalent

Tools

Customer service software

Job description

Job Description

• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Providing product and service information to customers.
• Resolving customer complaints and issues with patience and empathy.
• Identifying and resolving customer problems or concerns efficiently.
• Escalating complex issues to the appropriate department for resolution.
• Maintaining in-depth knowledge of our products and services.

Experience

• 1 Years of experience in customer service or a related field.
• Strong customer service skills with the ability to manage a high volume of customer inquiries.
• Excellent communication skills both written and verbal.
• Must have basic English conversational skills.
• Proficiency in using customer service software and tools.

Education

• High school diploma or equivalent. Additional education is a plus.

Additional Details

• GITMIT Co-Working Space, Gulberg 3.
• 9 hours a day work time with 6 days a week Onsite
• Evening/Night Shifts