Customer Service Advisor - Temporary

DHL Express; Karachi Division; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

DHL Express in Pakistan seeks a customer service professional to handle inquiries related to bookings, tracking, and shipments, delivering friendly, proactive support.

You will work with Operations, Sales, and other teams to resolve issues and promote DHL value-added services, including electronic shipping solutions.

Candidates should have a bachelor's degree and 1-2 years' experience, strong MS Office and CRM skills, and excellent interpersonal abilities.

Qualifications

• Bachelor's degree (or equivalent) with 1-2 years of relevant experience.
• Strong communication and customer service skills.
• Proficiency in MS Office and CRM software.

Responsibilities

• Handle customer calls, chats and emails for booking, tracking, and shipment inquiries.
• Coordinate with Operations, Sales, and other departments to resolve customer issues.
• Support service level targets and complete tasks assigned by supervisors.
• Generate sales and cash leads, promote DHL value-added services, and promote electronic shipping solutions.
• Ensure courteous communication, timely service recovery, and proactive updates to customers.
• Respond to customer queries within agreed expectations and collaborate with the DHL network.

Skills

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM systems

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

YOUR TASKS

• Handle customer interactions through calls, chats, and emails for booking, tracking, and other shipment-related inquiries while maintaining professional service levels.
• Coordinate with Operations, Sales, and other departments to resolve customer issues efficiently.
• Support departmental service level targets and complete tasks assigned by supervisors or managers.
• Generate sales and cash leads, promote DHL value‑added services, and identify opportunities to increase adoption of DHL’s electronic shipping solutions.
• Ensure courteous communication, timely service recovery, and proactive updates to customers regarding potential service delays or issues.
• Respond to customer queries within agreed expectations and collaborate with the DHL network to address concerns.

YOUR PROFILE

• Bachelor Degree (or equivalent) with at least 1-2years of relevant experience.
• Basic knowledge of software/technical skills (MS Office, CRMs).
• Good Interpersonal and time management skills.