Customer Success Coordinator — Logistics & Support

Hapag-Lloyd; Pakistan; Hybrid; PKR 2,008,800 - 2,678,400; Full time

Benefits offered by this job

13th month salary

Performance bonuses

Learning resources

Wellness program

Hybrid work arrangement

Employee recognition

Job summary

Hapag-Lloyd is seeking a customer experience professional to coordinate issue resolution and manage inquiries, ensuring a seamless service experience. You will educate customers on ODEX, respond promptly with expert guidance, and collect NPS feedback to drive service improvements.

You will collaborate with the ODEX team, support sales through swift responses, and participate in HIP training and process improvements to uphold company standards and delivery excellence.

Qualifications

• Masters in HR and Marketing
• Very good command of written and spoken English
• MS Office
• FIS System Knowledge
• Design & Video Editing Creation

Responsibilities

• Coordinate issue resolution to ensure timely support
• Educate customers on ODEX for smooth adoption
• Respond to inquiries with expert guidance
• Collect NPS feedback to improve services
• Act as go-to resource for import-related queries
• Collaborate with ODEX team to resolve issues
• Handle urgent email inquiries for swift resolutions
• Complete HIP training to align with company standards
• Implement new procedures and updates from management
• Manage OBL issuance and document verification for delivery

Skills

English proficiency

Adaptability

Team collaboration

Education

Masters in HR and Marketing

Tools

MS Office

FIS System Knowledge

Job description

Hapag-Lloyd is seeking a customer experience professional to coordinate issue resolution and manage inquiries, ensuring a seamless service experience. You will educate customers on ODEX, respond promptly with expert guidance, and collect NPS feedback to drive service improvements.

You will collaborate with the ODEX team, support sales through swift responses, and participate in HIP training and process improvements to uphold company standards and delivery excellence.