Customer Care Manager

Navigatorhr; Islamabad; On-site; PKR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative work environment

Career development opportunities

Job summary

Navigatorhr seeks a Customer Care Manager in Islamabad to lead and develop the Customer Care function. You will oversee daily operations, ensure timely resolution of inquiries, and manage escalations with a focus on service excellence.

The role requires a strong leader with 5+ years of experience, a business background, and familiarity with CRM tools. A collaborative environment and clear growth path are offered.

Qualifications

• Bachelor's degree in Business Administration required.
• MBA is an advantage.
• Strong leadership and communication skills.
• Experience with CRM software preferred.
• Excellent problem-solving and organizational skills.

Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Customer service

Education

Bachelor's degree in Business Administration

MBA (advantage)

Tools

CRM software

Job description

Customer Care Manager

Salary: PKR 100,000 – 150,000
Gender Preference: Open
Experience: Minimum 5 years (2+ years in a managerial role preferred)
Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000
Office Timing: 9AM to 6M Monday To Saturday

Key Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Requirements

• Bachelor's degree in Business Administration or a related field.
• MBA will be an added advantage.
• Strong leadership and communication skills.
• Experience with CRM software is preferred.
• Excellent problem-solving and organizational skills.

What We Offer

• Competitive salary package.
• Performance-based growth opportunities.
• Professional and collaborative work environment.
• Career development opportunities.