Customer Support & Marketing Executive

Haqeqat Consultancy; Islamabad; On-site; PKR 300,000 - 420,000; Full time

Job summary

Haqeqat Consultancy in Islamabad is seeking a Customer Support & Marketing Executive to join their on-site team. The role blends responsive customer service with organized marketing support, requiring strong English and Urdu communication and a professional, customer-focused approach.

You will welcome customers, understand needs, provide information, support marketing activities, maintain records, and coordinate with internal teams to uphold service quality in a busy office environment.

Qualifications

• Excellent verbal and written communication in English and Urdu.
• Strong customer service, listening, questioning, and relationship-building abilities.
• Professional, confident, polite, and solution-oriented approach.
• Ability to understand customer needs and explain services clearly and accurately.
• Basic marketing, lead generation, customer outreach, and follow-up skills.
• Accurate record keeping and familiarity with office productivity tools and customer databases.
• Good organization, time management, and prioritization of multiple inquiries.
• Effective coordination with colleagues and dependable follow-through on commitments.
• Comfort working in a professional office environment with limited supervision.

Responsibilities

• Welcome customers and guide them courteously through available services.
• Understand customer requirements and provide accurate, timely information.
• Respond to inquiries through appropriate office communication channels and coordinate follow-ups.
• Build and maintain strong customer relationships through professional service.
• Support marketing activities, customer outreach, service promotion, and lead follow-up.
• Record customer information, inquiries, feedback, and follow-up actions accurately.
• Coordinate with internal teams to help resolve customer concerns and maintain service quality.
• Contribute to a professional, organized, and customer-friendly office environment.

Skills

Communication

Customer service

Relationship-building

Organizational skills

Time management

Follow-through

Marketing basics

Lead generation

Record keeping

Office productivity tools

Multitasking

Tools

Office productivity tools

Job description

Job Description

Haqeqat Consultancy, a computer networking services company serving customers in Pakistan, is seeking a Customer Support & Marketing Executive for its Islamabad office. This full-time, on-site role combines responsive customer service with organized marketing support.

The successful candidate will help customers understand the company’s services, maintain positive relationships, and represent the business professionally. The role requires clear communication, sound judgment, attention to detail, and a customer-focused approach in a busy office environment.

• Welcome customers and guide them courteously through available services.
• Understand customer requirements and provide accurate, timely information.
• Respond to inquiries through appropriate office communication channels and coordinate follow-ups.
• Build and maintain strong customer relationships through professional service.
• Support marketing activities, customer outreach, service promotion, and lead follow-up.
• Record customer information, inquiries, feedback, and follow-up actions accurately.
• Coordinate with internal teams to help resolve customer concerns and maintain service quality.
• Contribute to a professional, organized, and customer-friendly office environment.

Job Specification

• Excellent verbal and written communication skills in English and Urdu.
• Strong customer service, listening, questioning, and relationship-building abilities.
• Professional, confident, polite, and solution-oriented approach.
• Ability to understand customer needs and explain services clearly and accurately.
• Basic marketing, lead generation, customer outreach, and follow-up skills.
• Accurate record keeping and familiarity with office productivity tools and customer databases.
• Good organization, time management, and ability to prioritize multiple inquiries.
• Effective coordination with colleagues and dependable follow-through on commitments.
• Comfort working in a professional office environment with limited supervision.