Customer Care Manager: Lead & Elevate CX, Growth Path

Navigatorhr; Islamabad; On-site; PKR 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative work environment

Career development opportunities

Job summary

Navigatorhr seeks a Customer Care Manager in Islamabad to lead and develop the Customer Care function. You will oversee daily operations, ensure timely resolution of inquiries, and manage escalations with a focus on service excellence.

The role requires a strong leader with 5+ years of experience, a business background, and familiarity with CRM tools. A collaborative environment and clear growth path are offered.

Qualifications

• Bachelor's degree in Business Administration required.
• MBA is an advantage.
• Strong leadership and communication skills.
• Experience with CRM software preferred.
• Excellent problem-solving and organizational skills.

Responsibilities

• Lead and supervise the Customer Care team.
• Ensure timely resolution of customer complaints and inquiries.
• Handle customer escalations professionally.
• Coordinate with Sales, Technical Support, and Operations.
• Monitor team KPIs and customer satisfaction.
• Prepare weekly and monthly service reports.
• Develop and improve customer service processes.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Customer service

Education

Bachelor's degree in Business Administration

MBA (advantage)

Tools

CRM software

Job description

Navigatorhr seeks a Customer Care Manager in Islamabad to lead and develop the Customer Care function. You will oversee daily operations, ensure timely resolution of inquiries, and manage escalations with a focus on service excellence.

The role requires a strong leader with 5+ years of experience, a business background, and familiarity with CRM tools. A collaborative environment and clear growth path are offered.