CORPORATE SERVICES EXECUTIVE

Zong Business Solutions; Lahore; On-site; PKR 400,000 - 650,000; Full time

Job summary

Zong Business Solutions is seeking a sales-oriented professional to service Small Enterprises and SoHo segments within Corporate Customers in Lahore. The role focuses on building relationships, cross-selling Voice, Mobile Data, and ESS offerings, while driving gross adds and maintaining high customer satisfaction.

A Bachelor’s degree and at least 1 year of relevant experience are preferred. The candidate should excel in communication, be proficient in MS Office, and maintain a professional email

Qualifications

• Bachelor's degree required.
• 1 year of experience preferred.
• Strong communication and organizational skills.
• Proficiency in MS Word, PowerPoint, and Excel.

Responsibilities

• Build relationships and cross-sell a full range of Voice, Mobile Data, and ESS solutions to corporate customers.
• Drive gross adds in existing base via upselling, cross-selling, referrals, and new VAS solutions.
• Manage retention and churn through CLM and periodic calls.
• Handle collections via on-call support with a minimum of 20 daily calls.
• Achieve regional sales and service targets and ensure excellent customer experience.

Skills

Punctuality

Time Management

MS Word

PowerPoint

MS Excel

Phone Etiquette

Self-motivation

Flexibility

Communication

Written Email Communication

Education

Bachelor's Degree or Equivalent

Job description

Job Purpose

• To service & manage Sales & after-sales needs of Small Enterprises & SoHo (Small Office Home Office) segment of Corporate Customers.
• To service & manage Sales & after-sales needs of Small Enterprises & SoHo (Small Office Home Office) segment of Corporate Customers.

Job Responsibilities

• Build relationships and proactively cross-sell and up-sell a full range of Voice, Mobile Data, and ESS solutions to the client base.
• Responsible for Gross adds in the existing base (upselling, cross-selling, referrals, and new VAS solution sales).
• Retention & churn management (CLM, periodic calls).
• Responsible for Collection management (on-call), Minimum 20 daily calls (cold calls, servicing, cross-selling).
• Achievement of regional sales & service targets. \\
• Ensure smooth customer handling and experience management.

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

• Must have a Bachelor's Degree/ Equivalent

Work Experience

• Preferably, a minimum of 1 year of experience.

Skills - Generic:

• Punctuality & Time Management
• Computer Proficiency in MS Word, PowerPoint & MS Excel
• Pleasant & welcoming personality
• Self-motivated & flexible

Skills - Job Specific:

• Excellent communication skills with proficiency in Business Communication.
• Excellent communication skills with a clear, confident, and articulate telephone manner.
• Written communication skills. Must be able to write a professional email.
• Problem-solving & customer engagement approach.
• Innovative & proactive. Microsoft Excel – Minimum Intermediate level.
• Able to compare Telecom Operator packages & able to show the comparative advantages.
• Knowledge of corporate culture and values.